Why Documentation Matters

Documentation is often treated as an afterthought—something to add when the product is “done.” But the best teams treat docs as a first-class product.

Reduce Support Load

Every question answered in the docs is one fewer ticket, email, or Slack message. Over time, that scales. A single well-written guide can save hundreds of support hours.

Onboard Faster

New users and new hires both need to get up to speed. Good docs let them self-serve. They can try things, make mistakes, and recover without hand-holding.

Build Trust

Clear, accurate docs signal that you care about your users. Outdated or missing docs do the opposite. Keeping docs current is a form of respect.

Enable Adoption

Features without documentation might as well not exist. If users don’t know how to use something, they won’t. Documentation is how features get discovered and adopted.

Start Small

You don’t need perfect docs on day one. Start with the top five questions you get asked, publish them, and iterate. HermesDocs gives you a solid foundation—the rest is writing.